Transportation Strategy & Driver Operation, Senior Associate (HCM)

• Own driver-related projects end to end: define the problem, size it, design the solution, align stakeholders, roll it out, and track whether it worked.
• Work across in-house and outsourced driver models on topics such as recruitment strategies, onboarding, retention, productivity, schemes, performance and compliance.
• Partner with internal teams (Operations, Transportation, Product, Finance, People) and external partners (driver vendors and contractors) to get changes adopted on the ground, not just agreed in meetings.
• Run regular performance reviews with driver vendors: track them against agreed SLAs, escalate issues, and agree on corrective actions.
• Spend time on-site and with drivers to understand how work actually happens, and use that to check what the data says.
• Turn messy problems into clear recommendations for management: root cause, options, trade-offs, cost, and impact.
• Turn one-off fixes into things that scale: SOPs, policies, tracking tools, dashboards, and product requirements for driver tools.
• Plan driver readiness for peak campaigns and other demand spikes.
• Contribute to the driver management roadmap: what to fix, in what order, and why.
• Do other tasks as assigned by the Company from time to time.

Requirements

• Bachelor's degree in Business, Economics, Supply Chain, Logistics, Engineering, or a related field.
• 3–5 years of experience in consulting, strategy and operations, program or project management, or operations at a logistics, e-commerce or on-demand platform.
• A track record of taking cross-functional projects from idea to rollout, with results you can point to.
• Strong analytical and problem-solving skills; very good with Excel/Google Sheets. SQL, BI tools and hands-on use of AI tools are a plus.
• Able to switch altitude: from a management review to a hub floor or a raw data pull in the same day, without losing the thread.
• Good stakeholder management, including with external vendors; comfortable negotiating and holding partners to their commitments.
• Clear, concise communication in Vietnamese and English, written and spoken.
• Experience with driver, rider or frontline workforce programs (logistics, ride-hailing, food delivery) is a strong advantage.
• Willing and able to travel to hubs and provinces for onsite work.