TRANSPORTATION SUPERVISOR

Position Summary

Oversees the Transportation Drivers and assists the Guest Service Coordinator with managing operational processes, procedures and issues. The Supervisor is responsible for ensuring that routes run on time and adequate transportation services are provided for guests and employees.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Assists Guest Services Coordinator with training, scheduling and other employee issues.
2. Interviews and hires Transportation Drivers.
3. Develops and monitors guest services standards drivers are providing guests.
4. Monitors and updates the driving records and certifications of the shuttle drivers.
5. Assists in mapping, planning routes and coordinates with area hotels and conference centers for pickup and returns of guests to/from the property.
6. Assists with shuttle driver to maintain vehicles for services and cleanliness of all department vehicles.
7. Contributes to the historical database for vehicle usage and maintenance of all department vehicles.
8. Assists in maintaining a credit card log for fuel usage of department vehicles.
9. Maintains accountability and usage of vehicle keys.
10. Ensures that drivers are following the set department standard operational procedures.
11. Reports any accidents/incidents and/or damage to vehicles utilizing the transportation service.
12. Greets and assists guests.
13. Enters maintenance records of fleet vehicles into the Fleet Management System.
14. Creates an environment of teamwork and provides a positive work culture and a collaborative team.
15. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for Pueblo Sandia.

Additional Responsibilities

1. Perform other job-related duties as assigned.
2. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team members in this capacity:

1. Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.
2. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
3. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered.
4. Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Excellent verbal, written and customer service skills.
2. Knowledge of transportation operating requirements.
3. Must be able to present a MVD license record report with good standings.
4. Ability to drive a vehicle equipped with standard transmission.
5. Exhibits a strong commitment to the company and the owners.
6. Must furnish proof of valid personal insurance.
7. Ability to provide exceptional guest services.