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Railway to Highway and on Down the Road, We Know the Best Way
Over 130 years of innovation, plus the safest, most comprehensive bulk handling, transloading and ISO container depot services have established Ventura Transfer Company (VTC) as the acknowledged industry leader throughout the Western United States.
Founded in the 1860s and named for the city where it began, Ventura Transfer Company is the oldest bulk handling and transportation company in California. Throughout the company’s history, there have been two constants – an unswerving commitment to quality and customer service, and determination to lead the industry through continuous innovation.
Ventura Transfer Company is looking to find a passionate team member to fill the role of Transportation Supervisor.
The Transportation Supervisor oversees dispatch and day-to-day trucking operations of the transportation department. This position will verify dispatchers have the tools needed for success, follow through with other departments to solve operational problems, and ensure customer’s needs are met.
Responsibilities and Duties
• Oversee Liquid/Dry Bulk Dispatch and Intermodal Dispatch with corresponding direct reports. Ensure proper training of dispatchers to ensure delivery service meets or exceeds customer expectations.
• Ensure customer satisfaction; serve as a liaison to sales department
Address daily customer service issues
Understand customer expectations
Ensure on-time deliveries and accurate reporting
• Analyze daily reports to ensure departmental KPIs are met to include target hours, HOS, work order checker and trip analysis.
• Manages VTC Dispatch system to ensure Network equipment profile information is accurate for Transportation Planning
• Ensure rating of all Transportation related work is completed daily
• Track and manage asset utilization for company tractors and trailers taking into consideration location, dedicated service and type
• Create, promote and maintain a culture of safety; ensure the regular review of safety policies and SOP with personnel; SOP creation, maintenance and review
• Assist with transportation incident investigations and customer non-conformances as assigned.
• Serve as the after hours contact for dispatch related notifications.
• Collaborate with Drivers, Billing, Sales, Depot, Washrack, Maintenance, and Transloading Departments to create operational efficiencies and resolve any day-to-day issues.
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