Transporter/Case Support

Tasks of the Position

· Transports residents to appointments or engagements off premises.

· Adheres to all required traffic laws and guidelines when transporting residents and utilizing agency vehicles.

· Assumes responsibility of the safety of all passengers during transport.

· Displays professional demeanor at all times when serving as a representative of the agency on and off campus.

· Assists with case aide duties when not needed for transportation purposes.

· Assists the Housing Specialist or Care Path Navigator with case related duties as necessary.

Reports any vehicle related concerns to the Director of Security.

Knowledge/Skills/Abilities

· Strong verbal and written communication skills, excellent interpersonal skills.

· Ability to maintain a sense of calm and control in difficult situations, minimizing panic in others.

· Safe driving habits and skillset.

· Ability to physically complete transportation needs of all distances, including potentially long-distance driving, if necessary, which may require sitting for long periods.

· Ability to complete all driving tasks 24/7 including daytime and nighttime driving.

· Ability to engage with people from various diverse backgrounds.

Supervisory Responsibility

None

Required:

· High School Diploma or GED.

· Minimum 1 year driving experience in customer service, patient care or other related capacity.

· Valid Michigan driver’s license in good standing with no restrictions.

· Must maintain a status of “acceptable driver” by the agency’s liability insurance carrier.

· Must provide and maintain a clean driving record with no infractions.

Preferred:

· (2) two years’ driving experience in a customer-related area.

· Valid commercial (CDL class B, or C) license.

· (1) one year of experience working with the veteran population, homeless population, or transitional living residential care in some capacity.

(1) one year of experience working with the human trafficking population.