Transversal Account Manager with French

For one of our clients in the banking sector, we are looking for an experienced Investment Operations Specialist with French to join a growing international team supporting private capital and alternative investment fund clients.

In this role, you will coordinate operational activities related to private equity and private capital funds, ensuring high-quality service delivery, timely execution of processes, and strong client satisfaction. You will work closely with internal teams and external stakeholders, acting as a key point of contact for operational matters and process improvements.

Responsibilities

• Coordinate operational processes related to private capital and alternative investment funds, ensuring accuracy and adherence to agreed timelines.
• Monitor service delivery and support day-to-day fund operations activities.
• Act as a primary contact for clients regarding operational matters, incidents, and service-related inquiries.
• Investigate operational issues, perform root cause analysis, and coordinate corrective actions.
• Escalate client concerns and operational risks to relevant teams to ensure prompt resolution.
• Build and maintain strong relationships with internal stakeholders and external clients.
• Analyze existing processes, identify inefficiencies, and drive continuous improvement initiatives.
• Monitor key performance indicators (KPIs) and contribute to service quality enhancements.
• Support reporting activities and operational governance processes.
• Collaborate with international teams in a dynamic and fast-paced environment.

Requirements

• Experience in investment operations, fund accounting, investor services, private equity administration, client services, or a related financial services environment.
• Understanding of financial markets and alternative investment funds (Private Equity, Private Capital); Real Estate exposure is an advantage.
• Experience working directly with clients and managing service-related queries.
• Strong analytical and problem-solving skills.
• Ability to assess operational processes and recommend improvements.
• Advanced MS Office skills, particularly Excel.
• Fluency in French (minimum C1) and English (minimum B2).
• Strong communication and stakeholder management skills.
• Ability to work independently, prioritize effectively, and manage multiple tasks simultaneously.

What we offer

• Opportunity to join a growing international banking organization.
• Exposure to private equity and alternative investment fund operations.
• Collaboration with global stakeholders and clients.
• Hybrid working model.
• Competitive benefits package and development opportunities.
• A dynamic environment focused on continuous improvement and operational excellence.