Travclan- QA Engineer with L1 Technical Support
Summary
Performs manual QA testing for web and mobile apps, runs regression tests, and provides L1 technical support including troubleshooting and client communication.
Role: QA Engineer with L1 Technical Support (includes QA testing, troubleshooting/system support, and occasional client communication)
Experience: 2–3 years
Mandatory (candidate must meet all):
- Manual testing experience across both web and mobile applications
- Regression and feature testing on live product releases
- API testing using Postman
- Clear verbal and written English communication (role is client-facing and support-oriented)
Preferred (added advantage — please highlight if present):
- Performance/load testing exposure (JMeter)
- Test automation using Selenium
- Basic programming, Python preferred
- Prior L1 technical support / troubleshooting or ticketing tool experience (Jira, Freshdesk, Zendesk, etc.)
- Domain experience in Travel or Ecommerce (strong plus)