Travel Consultant

Responsibilities:

• Responsible for inbound and outbound calls and assisting customers with their queries within the defined TAT.
• Responsible for responding to guest emails and feedback as agreed.

Requirements:

• Experience in B2B (Agency or Corporate) client management.
• Should be an excellent team player with good communication skills.
• Need to have effective telephone and email etiquette.
• Need to be an avid learner of the functionality of the product and be able to use different troubleshooting techniques.
• Need to have an excellent understanding of knowledge of travel technology (computer reservation systems (CRS), GDS systems, and e-travel), Amadeus, and Galileo.
• Need to be proficient in English and Hindi; knowledge of additional languages is an advantage.
• Need to have exemplary customer service skills with an ability to present, persuade, and communicate effectively.
• Knowing visas, train/bus cafes, and packages will be an additional advantage.
• Should know TC areas, airline codes, city codes, and types of fares. Having timely knowledge of travel restrictions would be an advantage.
• Maintain relationships with clients by providing support, information, and guidance.
• Graduate or diploma in travel and tourism or LATA certified.
• Industry Experience: Travel Industry (0 TAs, B2B Consolidator, Airlines, Travel Agency, Corporate Travel Desk).