Travel Consultant

• Handle customer queries via calls, emails, and chat related to flight bookings, fares, schedules and airline policies
  
• Assist customers with ticket issuance, reissuance, cancellations, refunds, and date changes
  
• Provide support for schedule changes, flight disruptions, and airline irregular operations (IRROPS)
  
• Coordinate with airlines, GDS systems, and internal teams to resolve customer issues efficiently
  
• Ensure accurate documentation and timely follow-ups on customer cases
  
• Adhere to airline fare rules, SOPs, and compliance guidelines
  
• Maintain high levels of customer satisfaction through professional communication
  
• Meet defined quality, productivity, and TAT benchmarks
  

Requirements

• Graduate in any discipline (Travel & Tourism preferred)
  
• 1–3 years of experience in travel customer support or airline operations
  
• Working knowledge of GDS systems (Amadeus / Galileo / Sabre)
  
• Experience with B2C or B2B travel clients is an added advantage