Travel Consultant - Waigani Sales

Travel Consultant – Port Moresby Sales Offices

Join Air Niugini’s dynamic Sales Team and help shape the travel experience of our valued customers

We are seeking highly motivated and customer-focused individuals to fill the role of Travel Consultant in our Port Moresby Sales Offices located in various parts of the city. This is your opportunity to develop your career with Papua New Guinea’s national airline while delivering world-class travel service

As a Travel Consultant, you will be at the forefront of Air Niugini’s customer experience, providing expert travel advice and solutions. You will sell our range of products—from domestic and international tickets to ancillary services—while ensuring every interaction meets the highest standard of customer care.

Key Responsibilities

• Deliver exceptional customer service across reservations, ticketing, itinerary planning, and booking changes.
• Assist customers with all aspects of domestic and international travel on Air Niugini services.
• Apply accurate domestic and international fares for customer needs.
• Issue and re-issue tickets, EMDs, and other accountable travel documents.
• Manage itinerary cancellations, refunds, and customer queries professionally.
• Ensure sales records, payments, and reporting comply with Air Niugini procedures.
• Maintain a clean, welcoming sales office environment in line with company standards.
• Support your team and supervisor with additional duties as required.

We are looking for people who are:

• Excellent customer service skills
• Possess strong inter-personal and good communication skills
• Possess good computing skills
• Good oral and written communication skills
• Must be self-motivated and a team player
• Previous Airline experience or in Hospitality, Sales & Marketing Industry is desirable
• Must be disciplined in their attitude and approach to work, reliable and honest.
• Ability to communicate with clients at all levels
• Good organisation skills and record keeping ability

Experience and Qualifications

• Minimum of Grade 12 with relevant work experience in similar roles required but not necessary
• Diploma in Tourism & Hospitality, IT or Business Related Courses may be an advantage but not necessary.
• 1 – 2 years in customer service and consumer interaction
• Advanced skills in Microsoft Office Suite and computer filing
• Proficient and exceptional skills in written and verbal communication
• Proper Investigative and reporting skills

Be part of Papua New Guinea’s national airline, proudly connecting our people and communities for over 50 years

Please submit the following documents to apply:

1. Cover Letter
2. Updated CV
3. Copies of Qualifications

Applications close on Friday 11th September.

To Apply-Click on Apply now.