Treasury & Digital Banking Support Specialist

Position Summary

Join a high-performing team that's redefining how clients experience digital banking and Treasury Management services. As a Treasury & Digital Banking Support Specialist, you will be the trusted expert guiding both business and consumer clients through our full suite of digital and Treasury tools.

This role is ideal for someone who enjoys problem-solving, building strong client relationships, and delivering a best-in-class customer experience. Your expertise will be essential in onboarding clients, supporting Treasury products, troubleshooting issues, and customizing digital solutions to meet client needs.

Responsibilities

• Act as the primary contact for Treasury Management support, including ACH origination, wire transfers, remote deposit capture, and cash management solutions.
• Provide expert assistance with online and mobile banking platforms such as Bill Pay, Zelle, debit card management, and mobile deposits.
• Manage business and consumer digital banking enrollments submitted through the website.
• Oversee the online account opening process, ensuring accuracy, efficiency, and a seamless customer experience.
• Deliver responsive support via phone, email, and in-person interactions.
• Troubleshoot login issues, access errors, and technical challenges with professionalism.
• Coordinate onboarding and implementation for business clients adopting digital banking and Treasury solutions.
• Customize digital banking configurations to align with client workflows and business structures.
• Investigate, resolve, and document client issues promptly, ensuring client satisfaction.
• Assist with internal audits, compliance reviews, and regulatory examinations.
• Contribute to process improvements, team initiatives, and special projects as needed.