Treasury Management Operations Specialist

Who We Are & Why You Will LOVE Us!

You are more than just a number; we are more than just a bank. At Tradition Capital Bank, we are partners in business and in life; building dreams and futures on one simple idea: strong one-on-one relationships.

We place our people in the right seats and position our employees to do what they love. Every person and every role matters: when we function together as One Team, we achieve extraordinary results. As each other’s raving fans, we reach across titles and organizational structure to encourage one another.

Here at Tradition, we believe that when people work together with shared values and an open mind, anything is possible.

Tradition is always in the making; join us in celebrating our roots and being a part of what’s next.

What You Will Be Doing

The Treasury Management Operations Specialist is responsible for delivering high-touch service to internal and external clients that is defect-free, timely, and demonstrates care. Assists with the implementation of new Treasury Management products and services and provides a wide range of administrative and clerical support related to the Treasury Management function. Compensation and title offered are flexible and will reflect the candidate’s experience.

Primary Accountabilities:

• Client Support: Actively engage in Treasury Management phone and email accounts to provide exceptional client service. Provides on-site client support as required through the client onboarding and implementation process of Treasury Management products and services. Support Treasury Management Sales team to collaborate to identify and recommend opportunities to cross-sell products and services. Assist in providing awareness of Treasury Management products to other teams within the bank.
• Product & Service Implementation Support: Works collaboratively across teams to implement new Treasury Management products and services and ensure an experience that aligns with the Bank’s Client Service Standards. Assist with the implementation of system upgrades and communications, related to Treasury Management products and services. Performs maintenance as needed on existing products. Gain expertise in Treasury Management products including the onboarding, risk mitigation, and continued maintenance of those products.
• Account Monitoring & Maintenance: Regularly monitor and maintain system and account activity to ensure for accurate data integrity as well as in accordance with compliance related to all applicable to Federal, State, and local regulatory requirements. Identify, report, and respond to resolve anomalies according to Bank’s policies, procedures and practices. Assist with preparation of periodic reports, reviews, and cost analysis, as required.
• Risk Mitigation & Ongoing Review: Maintain ongoing review of Treasury Management transactions to ensure proper use of the products including but not limited to ACH batches, remote capture deposits, report review, and mobile capture deposits. Partner with sales staff to maintain a high standard of risk mitigation on Treasury Management products and services. Perform a risk mitigation review of Treasury Management transactions and review reports.
• Transaction Processing & Procedures: Effectively communicates with Deposit Operations, Client Experience Teams, and clients to complete accurate and timely processing of exception items related to but not limited to ACH, wire, check, etc., and according to regulatory rules and Bank policy, procedures, and practices. Creates and completes periodic updates to Treasury documents including procedures, forms, and agreements, as assigned.
• Collaboration: Assists with the onboarding of Treasury Management products and services related but not limited to wire, Automated Clearing House (ACH), Business Online Banking, Positive Pay, bill payment, lockbox services, sweep, remote deposit, and Intuit product and services, etc. Works collaboratively across teams to gather feedback and respond constructively to opportunities to enhance Treasury Management products, services, and client experience.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.