Treasury Management Specialist

We are seeking a detailed and client oriented professional to join our team as a Treasury Management Specialist! The Treasury Management Specialist is responsible for the delivery and support of treasury management products and services. The TM Specialist will work directly with business clients and prospects to explain the features and benefits of treasury products provide assistance in the implementation and subsequent support of these products and services. When required, in addition to phone and email client support, the TM Specialist will visit a client at their place of business in order to implement new TM services and troubleshoot problems. In addition to direct client contact, this position will work with account relationship managers and retail staff to share knowledge and provide product training.

ESSENTIAL RESPONSIBILITIES:

• Lake Ridge Client Portfolio Maintenance and Support – respond to daily requests from clients for maintenance and new account and services requests.
• Treasury Management Support external - work closely with the bank’s top tier business clients in a diplomatic, insightful and responsive manner in order to meet these client’s needs.
• Treasury Management Support internal – work with sales team to provide support by preparing agreements, managing service implementations, providing account analysis comparisons or any other support required to facilitate the sales process.
• Account Analysis Maintenance and Support – Input, review, process and maintenance all account analysis statements for products and services utilized.
• Technical Support - provide onsite or remote telephone training and implementation for all Treasury Management clients when required.
• Product Knowledge – staying current on all Treasury Management products and services within the organization.
• Treasury Management Reporting – supporting the Treasury Management weekly and monthly Treasury Management reporting requirements.
• CDARS/Insured Cash Sweep – provide sales support and maintenance to CDARS/ICS clients.
• Prepare RDC/ACH Maintenance/Annual Renewals – provide annual assessment package for ACH and RDC renewals and any other required maintenance support.
• Cross Selling – be able to identify and refer cross selling opportunities to Business Banking Lenders and Bank where appropriate.
• Play a role, often with assistance from a more senior TM team member, of managing a treasury relation-ship from client presentation to implementation and subsequent support for ACH Manager, ACH and Check Positive Pay, Wire Manager, Remote Deposit Capture, Business BillPay, Mobile Banking and Mobile Deposit.
• Make suggestions which may lead to the development of new procedures and processes for existing and new products.

OTHER RESPONSIBILITIES:

• Complete all annual bank security and compliance training.
• Adhere to Bank Security guidelines as required for this position.
• Always maintain confidentiality of customer information
• Stay current on all compliance regulations.