Treasury Management Specialist

General Summary:

This position is primarily responsible for identifying and calling on prospective and existing customers for whom Treasury Management products and services would provide compelling cost/benefit.

ACCOUNTABILITIES:

• In depth working knowledge of all facets of Business Online, Retail Online, Mobile Banking, Wires, ACH, Lockbox payment processing, Bill Pay and Debit Card products from the customer value and use of the products to bank’s operational processes.
• Learn, administer and maintenance all new software or upgrades to systems utilized as necessary.
• Responsible to be a resource to internal and external customers, ensuring the highest level of customer service.
• Time management skills and discipline to keep focus on high priority prospects.
• Understanding of basic business accounting, billing, payables and collection processes of businesses.
• Ability to identify and quantify cost/benefit of Treasury Management products.
• Ability to identify and refer prospects for Merchant Card Services.
• Possess consultative sales skills including the ability to engage prospective customers to share current processes, problems and challenges.
• Understanding of the bank’s business model including target customer groups, goals for revenue and related costs of services offered.
• Understanding of Customer profitability and key drivers in relationships.
• Ability to produce and present quality proposals for prospective customers.
• Ability to close the deal and facilitate the opening, maintaining and monitoring of accounts on the bank’s systems.
• Routinely follow-up with existing customers and facilitate resolution of any issues or concerns as well seeking to identify new business opportunities.
• Readily work with commercial lenders and Business Development Officers in moving over treasury management services and deposit to be related to lending relationships.
• Assist with entering and approving daily incoming and outgoing wires as well as completing daily wire log and daily balancing.
• Cross trained in all duties of the Department and tasks for Treasury Management department as assigned.
• Performs other duties as required or assigned to maintain the Bank’s work and service standards.