Treasury Management Support I
Posted Updated
Position Summary:
The Treasury Management Support position is primarily responsible for assisting with online banking, ACH, wires, remote deposit, cash sweeps, and positive pay. This position will need to build a strong knowledge of bank and treasury products to assist internal and external customers with Treasury Management products and service.
Major Duties and Accountabilities:
- Takes part in and embraces the Legacy culture by providing excellent customer service to internal and external customers.
- Assist customers and employees with the completion of wire requests and monitor the activity of the wire system(s)
- Provide support for online banking new enrollment, logon issues or general questions regarding Legacyar.com, mobile banking, bill pay or Zelle.
- Support the Treasury Sales team by custom building ACH, Wire, RDC, Cash Sweeps and Positive Pay services for clients.
- Monitor daily ACH files that may require timely approval.
- Add new ACH or Wire Services for business clients.
- Review incoming Positive Pay files, resolve any issues with posted items and contact customers as needed to answer unresolved statement items.
- All other responsibilities as assigned.