TREATMENT SUPPORT SPECIALIST

Work with great people doing great things! Join Buckelew Programs and play a pivotal role in making a meaningful impact on the lives of individuals facing mental health and substance use challenges in the North Bay.

We are hiring relief Treatment Support Specialist for the Orenda Center program. In this role, you will provide support counselors by handling routine administrative and operational tasks, ensuring they have the time and space to focus on direct client care. You will maintain a smooth workflow and promote a structured, therapeutic environment for Orenda Center clients. Responsibilities include client supervision, medication support, answering phones, and assisting with various clerical and operational functions essential to daily program operations. Relief positions work shifts as they become available and shifts may be day, swing or overnight.

RESPONSIBILITIES

• Assist clients with self-administration of medications in accordance with program protocols.
• Answer incoming calls and direct inquiries appropriately.
• Respond to client requests and questions to minimize interruptions to counselors.
• Circulate throughout the facility to monitor activity, provide support, and ensure compliance with program structure.
• Conduct and document client property searches during intake if no SSW on shift
• Maintain visual supervision of clients throughout shift to ensure safety and accountability.
• Ensure clients are in their rooms at designated times per program schedule.
• Prepare and organize client files for new admissions.
• Administer and document urine drug screens (UAs) as required.
• Perform clerical duties, including filing, copying, and other administrative support as needed.
• Maintain accurate and timely shift documentation, including incident reporting.
• Send shift reports to the “Residential Team” distribution list at the end of each shift.
• In the event of an emergency or distressed caller, contact the Assistant Director or Director unless credentialed to provide crisis counseling.
• Support facility operations by completing tasks specific to program needs.
• Perform other duties as assigned.