Treatment Team Assistant-MH/OP & D&A
Summary
Coordinates daily client services and administrative tasks for a behavioral healthcare program, handling documentation, communications, and compliance in a clinical office setting.
Comprehensive Benefits Package • Tuition Discounts • Career Advancement
SOUTHWEST BEHAVIORAL CARE, INC.
Greensburg, PA Location
Overall Function:
Performs a series of specialized tasks or procedures directly related to the coordination of daily services for clients in the program(s).
Essential Functions:
- Processes and proofreads all assigned correspondence, reports, charts, proposals, etc. in an accurate and timely fashion, primarily responsible for the accuracy of spelling, format, grammar, mathematical calculations, and the like.
- Serves as the program's lead office staff when the public, clients, family members, etc. call or present at the office, giving and receiving information about the program or services.
- Serves as the lead office staff person providing primary operational support for the Outpatient Treatment Team.
- Creates and edits reports and other documents which are necessary for the successful and expeditious operation of the program, primarily responsible for the accuracy of the document and the distribution/circulation of same, thereby initiating the appropriate and timely processing of internal and/or external correspondence.
- Serves as a program liaison responsible for handling non-routine, cooperative problem-solving situations; external communications with funding sources, professionals, clients, etc.; and explanation of agency policies, procedures and structure.
- Fields calls to the Outpatient team, provides call screening to accurately assess client immediate needs to effectively assist in monitoring daily client management.
- Provides daily oversight of client authorization dates and units and communicates this information in a timely manner with the supervisor.
- Provides daily oversight of client insurance, process daily EVS reports, and forwards said reports to the respective billing representative, and communicates discrepancies and concerns to the program supervisor in a timely manner.
- Assist in maintaining schedules and calendars, arranging, and confirming appointments.
- Respond to incoming emails, process mail and other materials.
- Assist in maintaining documentation, databases, and prioritizing workloads.
- Communicate verbally and in writing to answer inquires and provide information.
- Adheres to all policies, laws, regulations and codes of ethics and confidentiality as outlined by federal and state laws, and agency policies and procedures.
- Other duties as required.