Triage Lead (21470)

Position Role: The Triage Lead manages demand intake, prioritises and routes requests, balances workloads, ensures timely delivery, and acts as unit liaison. Responsibilities: Lead the SSAU triage function, ensuring effective intake, prioritisation, and routing of all incoming demand. Define, maintain, and apply triage criteria, workflows, and routing rules to support consistent and auditable decision‑making. Ensure timely and appropriate allocation of work to Core Processing or Specialist func…