TRIAGE NURSE
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Description
JOB DESCRIPTION
We are a busy and growing OB/GYN Practice looking for a talented and hard working Telephone Triage Nurse to join our team!
POSITION REQUIREMENTS
- Certified Medical Assistant/NURSE
- Minimum of five years’ experience in a clinical setting.
- Experience in Obstetrics and Gynecology preferred.
- Strong oral and written communication skills required.
- Must have general proficiency in computer skills.
- Must possess general nursing knowledge as well as critical thinking, judgment and assessment skills.
- Requires ability to identify and report unusual or problematic circumstances to assess patient.
- Strong attention to detail, organizational skills and follow-through discipline.
- Ability to prioritize and handle multiple tasks concurrently.
- Excellent customer service skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Triage calls from patients and caregivers:
- Obtain and clarify patient information.
- Assess and communicate accurate information to health care Providers to ensure effective and appropriate care.
- Communicate accurate health information and advice to patients and caregivers.
- Provide education to patients and caregivers as needed.
- Complete triage calls with appropriate documentation in EMR.
- Prioritize calls from patients, caregivers, guardians, physicians, and other medical professionals to determine urgency.
- Position requires ability to identify the nature and urgency of client health care needs and determine appropriate disposition via telephone.
- Communicate with staff as needed to ensure appropriate patient care.
- Monitor patient’s critical lab results, other results and tests as ordered; notify physician, follow up with patient/family as needed.
- Work with other staff, including Call Center staff, giving direction as needed, to ensure appropriate care is efficiently delivered.
- Appropriately document all calls, actions and interventions per policy.
- Assist Physicians in communicating care information to Patients
- Monitor and Maintain proper clinical standards within Call Center Department
- Perform other duties as assigned.
JOB EXPECTATION
• Maintain professional competence and skills necessary to effectively perform primary job duties.
• Establish and maintain effective work relationships within department and company.
• Follow all company and departmental policies and procedures.
• Maintain acceptable attendance and punctuality.
• Must be organized and have good time management skills.
• Ability to adapt well to changes in workload, work locations and projects.
• Must be self-motivated and have the ability to work with varying degrees of supervision.
• Safeguard sensitive and confidential company information.
Requirements
- Certified MA
- 1-3 yrs. Exp. in OBGYN
Benefits
- Health Care
- Dental
- Vision
- 401k
- Employee Discount
- Referral Program