freehire launches on Product Hunt on 26 August.

Follow →

Grene Vision Group

Discussion

Triage Specialist

Office: Grene Vision Group

Position: Triage Specialist

  • Manage calls and questions from patients in a timely and orderly fashion. Prioritize calls from patients and staff based on severity of request and need.
  • Demonstrates quality patient service during interactions with patients, coworkers, and vendors:
  • Exhibits a positive attitude and is flexible in accepting work assignments and priorities
  • Meets attendance and tardiness expectations
  • Is dependable; follows policies and procedures
  • Maintains professionalism in interactions with patients and coworkers
  • Performs quality work and consistently exhibits initiative

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Receive calls not handled by patient intake dept, decide appropriate course of action and/or speak directly with doctor, execute plan (i.e. make appointment, call in drops etc), document all activity in patient record. Notify patient of need to reschedule appointments; timely call back to all patient voice mails in triage mailbox.
  • Act as information desk/patient guidance which includes but is not limited to providing information to patients with questions, providing directions, etc. Schedule return appointments.
  • Daily monitoring of NextGen task basket. Process all pharmacy requests using e-Rx, obtain authorization, distribute sample drops and make proper documentation in patient record. Provide timely call back to all patient voice mails in triage mailbox
  • Fax and electronically send items to pharmacy or physicians offices as requested.
  • Follow up on all outside lab work, document received reports, present to doctor and contact patient per doctor request.
  • Manage doctor to doctor calls, doctor to patient calls.
  • Monitor schedules, including but not limited to cancellations and schedule changes per doctor request and follow up for patients to be rescheduled.
  • Keep sample drug log in compliance with Ohio State Pharmacy Board requirements.
  • Other duties as assigned.

JOB QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

EDUCATION AND/OR EXPERIENCE

  • The minimum level of education required is high school graduate with computer experience.
  • At least one year of ophthalmic/optometric medical office experience which utilized computer, telephone and customer service skills. Preferably, extensive ophthalmic/optometric experience.

CERTIFICATES, LICENSES, REGISTRATIONS

  • Must receive or maintain OSC or higher licensure.

PHYSICAL DEMANDS

Indicate the amount of time spent for each activity required as it relates to the essential functions.

Location: Work takes place in a normal office environment. Travel to other GVG locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.

Exposure: Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.

Equipment: The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Word, Excel and Access. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.

DISCLAIMER

This job description is intended to convey information essential to understanding the current scope of the job and the general nature and level of work performed by current job holder(s) within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. GVG reserves the right to change the expectations of the job and assign or reassign duties and responsibilities at any time

Show

What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter

  • How did you hear about this job? optional
  • What is your desired compensation for this role?
  • Are you eligible to work in the U.S.? choose one
  • Are you at least 18 years or older? (If no, you may be required to provide work authorization to work.) choose one
  • Have you ever been terminated from employment or asked to resign by an employer? choose one
  • If you have been terminated/asked to resign, please provide company name and details. written answer
  • Can you work overtime, including weekends? choose one
  • Are you able to perform the essential functions of the job for which you are applying, with or without a reasonable accommodation? choose one
  • Were you referred by a current employee? choose one
  • If referred by a current employee, what is their full name?
  • To the best of your knowledge, have you ever worked for our company or affiliated companies? choose one
  • EyeCare Partners and it's affiliated companies are an equal opportunity employer. EyeCare Partners does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service. I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for EyeCare Partners to hire me. If I am hired, I understand that either EyeCare Partners or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of EyeCare Partners has the authority to make any assurance to the contrary. I attest with my typed signature below that I have given to EyeCare Partners true and complete information on this application. No requested information has been concealed. I authorize EyeCare Partners to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal. Signature:
  • I attest that I am not an “Ineligible Person” and that I understand that I must immediately disclose to EyeCare Partners any debarment, exclusion, or suspension. Ineligible Persons includes an individual or entity who is currently excluded, debarred, suspended, or otherwise ineligible to participate in the Federal health care programs or in Federal procurement or non procurement programs; or has been convicted of a criminal offense that falls within the ambit of 42 U.S.C. § 1320a‐7(a), but has not yet been excluded, debarred, or suspended. Signature:
  • Can you work any shift? If not, please list any scheduling conflicts below. written answer

See also

18,507 jobs
Remote Worldwide jobs
51,554 jobs
JavaScript jobs
71,245 jobs
TypeScript jobs
180,037 jobs
Python jobs
61,087 jobs
React jobs
8,377 jobs
Go jobs
262,977 jobs
Senior-Level jobs
29,862 jobs
Backend jobs
13,606 jobs
Frontend jobs
132,159 jobs
AWS jobs

Tailor your CV for this role?

We couldn't check your fit for this role — add a CV to your profile to see it next time.

A new version of freehire is available