Trilingual Service Desk Analyst - Dutch & French - Taguig - Open Budget
Trilingual Service Desk Analyst - Dutch & French - Taguig - Open Budget
Job Title: Multilingual Service Desk Analyst - Dutch and French (Trilingual)
Category: Service Desk / End User Services
Work setup: Onsite in One World Square, McKinley Hill, Taguig City
Work schedule: Shifting
Salary: Open Budget
Headcount: 2
Note: Client can process a working visa, but also prefers someone with a Permanent Resident Visa (PRV) or Temporary Resident Visa (TRV)
Qualifications:
With or Without Service Desk Experience
Can speak, read, and write in Dutch and French
Willing to work 100 percent onsite
Strong communication skills
Technical troubleshooting
Help Desk / IT Services
Candidates must have at least 2 years of technical support experience
Not a job hopper
Must not be a present or former employee of CGI
Position Description:
Resolving issues utilizing excellent customer service skills, problem-solving skills, and technical skills
Thinking / reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction
Receive and respond to user inquiries and requests via telephone, email, and case tracking system professionally and with speed, accuracy and proficiency
Produce quality work and results
Ensure fast and accurate turnaround of work
Solve problems using agreed-upon procedures
Develop a comprehensive understanding and mastery of all tools
Remain updated on products, policy, procedure, and other important operational issues
Perform other duties as assigned
To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer
Follow agreed escalation procedures
To come in on time and on the scheduled shift and Breaks assigned by the people manager
Follow rest day schedule as assigned
Assist the Service Desk Specialist in processing non-complex work orders, service request as necessary, and support requirements assigned by the Service Desk management team or Service Desk Manager