TRIP/NOC Technician III with Security Clearance
Summary
Monitors and triages network incidents 24/7 at a U.S. Air Force base, using ServiceNow/ITSM to log and resolve issues while training teammates on incident workflows.
Must be open to Rotating Shifts. have an opening in our TRANSPORT / IP (TRIP) NOC for a NOC TECHNICIAN at Hill AFB, UT. Primary Responsibilities: Responsible for performing and training team on the following duties: Create, update, and manage incident tickets using ServiceNow/ ITSM. Independently triage the ticket queue, provide feedback, and guide tickets of concern. Monitor network events and failures 24/7/365 using various tools. Proactively analyze alarms, correlate fault information, ident…