Truck Dispatcher
Posted Updated
Are you ready to take on a dynamic role that keeps the wheels of commerce turning? As a Truck Dispatcher (known internally as Dispatch Coordinator), you'll be at the heart of our logistics operations, balancing two vital functions: managing inbound/outbound calls and orchestrating seamless order entry. Inbound call management focuses on answering calls and solving issues with a minimum of call transferring. Outbound call management focuses on improving the characteristics of freight moved. Order entry involves entering load information for agencies and dispatching the truck.
Essential Job Duties
- Answer all incoming phone calls promptly and courteously
- Collaborate with agents and drivers to find the ideal freight
- Enter orders into our operational system for agents and drivers
- Provide timely fuel advances to keep our drivers on the road
- Handle request for additional advances per AOP Work Instructions
- Guide drivers to the nearest repair facilities
- Assist in providing directions to drivers
- Dispatch trip numbers in computer for agents and drivers
- Conduct daily check calls with drivers, keeping tabs on ETAs, updates, and resolving any issues
- Be the first line of support for agents during emergencies and routine situations alike
- Find and assign freight to available drivers, optimizing their routes and maximizing efficiency
- Manage POs for inspections, repairs and tires
- Embrace a variety of responsibilities that keep our operations running smoothly