Trust and Safety Associate French and German
You will review escalated reports and appeals involving potential policy violations and conduct fair, thorough, evidence-based investigations. You will respond to user inquiries and complaints, support moderation teams, help resolve technical issues, refine policies with stakeholders, and research current events affecting content policy.
Responsibilities
- Review and investigate escalated reports and appeals of potential policy violations
- Conduct fair, thorough, evidence-based, unbiased, and timely investigations into reported content
- Support moderation teams in resolving reported issues
- Respond to user inquiries, complaints, feedback, and reports
- Work with other departments to track and resolve bugs and technical issues
- Develop and refine policies with internal and external stakeholders
- Keep up to date on current events and assist with policy research and analysis
Requirements
- Bachelor's degree in a related field
- 1–2 years of experience in trust and safety or community management
- Experience in UGC moderation
- Native-level proficiency in French and German
- Experience using Zendesk or other helpdesk software, Airtable, SharePoint, and Microsoft Office
- Ability to understand and analyze complex cases
- Interest in content policy, compliance, or internet governance
- Experience working in a multicultural company