Trust Operations Associate III- Account & Asset Specialist

Hours:

• Standard 8-hour day: Core hours are from 8:00 am to 3:00 pm, with flexibility to work 8:00 am-5:00 pm or 7:00 am and 4:00 pm
• Additional days, hours, and overtime may be required during periods of high transactional volume

Role:

The Associate serves as the key liaison between the Trust Department and the Trust Operations team and is primarily responsible for new account setup, account maintenance (including account closures), asset transfer(s), registration, valuation/pricing, and maintenance. Participation in ongoing continuing education is required for keeping abreast of industry best practices in Trust Operations. The Associate serves in a “back-up” capacity to other departmental positions.

Essential Functions & Responsibilities:

• Maintain positive interactions with customers, adhering to established service standards
• Handle daily operational duties, including new client account openings and closures
• Oversee account authorization, setup, and asset maintenance
• Manage data input and maintenance, including system configurations
• Maintain records of physical assets and facilitate safe deposit box access, and reconcile accounts
• Reconcile accounts, ensuring compliance with regulations
• Own and maintain the core Trust Accounting System setup
• Facilitate various financial processes, including CD Maturity notifications
• Create and maintain departmental templates/forms
• Streamline processes for efficiency and profitability, providing input to enhance operations
• Produce monthly fee invoices and mail to clients
• Oversee asset transfers for new and closing accounts
• Update asset prices per statement
• Update date of death values

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.