TSA2 - Technical Support - 22.01

BASIC FUNCTIONS:

• Agents will answer the tickets (Emails/Calls), perform basic troubleshooting and close the tickets. If the issue is complex, the tickets will be escalated to the 2nd level engineering support.

KEY RESULT AREAS:

• Campaign Specific KPIs - TBD

COMPETENCIES NEEDED:

• High customer and technical service orientation.

• Well-developed communication and analytical skills.

QUALIFICATIONS:

• Can hold a conversation, knows how to ask questions.
• Seasoned agents are ideal. Agents with experience in practical help desk or technical support experience.
• Experience in voice/email technical support