TSNTS - Retail Assistant Manager

Are you a retail leader who enjoys developing people, creating an excellent customer experience, and making a meaningful difference in your community? As Retail Assistant Manager with UGM Thrift Stores, you will have the opportunity to help lead daily store operations, coach and encourage a dedicated team, and support a Christ-centered ministry through the resale, reuse, and recycling of donated goods. If you are ready to bring your leadership skills and faith to work that has lasting impact, we warmly invite you to apply.

UGM considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of UGM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values. Additionally, employees must be willing to lead and/or participate in Bible study, prayer, devotions and sharing the Gospel.

SUMMARY OF POSITION:

UGM Thrift Stores specialize in reselling, reusing and recycling slightly used donated clothing and household items for the purpose of raising money and awareness for the Union Gospel Mission. The Retail Assistant Manager is responsible for carrying out all retail operations in the store, including, but not limited to, creating a Christ centered environment, hiring and developing qualified team, continual training and coaching for all staff, register operations, customer service, store appearance and displays, and employee interactions, as outlined in the essential functions of the job and in compliance with company policies, procedures and mission statement.

SUPERVISORY RESPONSIBILTIES:

This position directly supervises the Shift Lead, Retail Staff, and Retail ETO employees.

DUTIES & RESPONSIBILITIES:

Key Result Area #1: Culture, Training and Best Practices

• Lead by being an example of Christ to all staff, donors, and customers.
• Assist the Retail Manager to equip team in the retail operations of the store, including the handling of cash and credit card payments, voids, and refunds, to ensure the accuracy and security of all transactions.
• Work with Retail Manager and Operations Manager and effectively communicate with the Processing Manager, processing employees and donors daily to keep a positive flow of information and foster unity among all involved.
• Establish and maintain customer service standards to ensure compliance with the company mission statement and to provide a pleasant shopping experience for each customer.
• Assist the Retail Manager in leading and training store staff in stocking store shelves and clothing racks, to provide customers with maximum shopping opportunities.
• Implement training strategy of: I do, you watch; I do, you do; You do, I watch; You train someone.
• Partner with Retail Manager to help manage the continual set up and change of store displays to provide a pleasant shopping environment and to encourage customers to shop new areas, or items within the store.
• Assist the Retail Manager with the training of new employees to ensure the employees have all the essential training needed to be successful in their position.

Key Result Area #2: Administrative Duties

• Complete Daily Reconciliation Sales Reports, bank deposits, Daily Sales charts, Category Sales chart, and Donations charts, and properly save and store all paperwork to ensure truthful reporting and recording of daily sales and donations.
• Work with management team to make daily bank deposits and acquire change for the register to ensure the accuracy and security of funds.
• Complete with accuracy and a high level of organization all administrative needs of the store including schedules, coaching documentation, performance logs and any other necessary documentation that is needed for the operation of the department.
• Communicate all events related to customer service issues or problems, employee issues or accidents, and general store operations to the Director of Operations, to ensure all issues are handled properly and in accordance with company procedures.
• Assist Retail Manager to ensure that work schedules are prepared two weeks in advance and post in the employee lounge.
• Approve time clock hours and put vacation and sick leave hours in the time clock system.
• Document all employee coaching and send all official notices to the Human Resources department for the employee file.
• As requested, attend training events provided by the company and all manager meetings as scheduled by the Director of Operations.
• Develop and grow the Assistant Associate into a viable Retail Manager candidate.

Key Result Area #3: Environment and Safety

• Monitor safety issues that may affect employees and customers daily.
• Ensure that each new employee receives the Safety Orientation for the store.
• Maintain OSHA and WISHA standards by providing and documenting weekly safety training.
• Become aware of individual employee needs and accommodate when possible and necessary.

SKILLS & QUALIFICATIONS:

• Computer literate with a high proficiency using Word, Excel, Outlook; able to complete documents, reports and accurately record.
• Excellent communication skills including written, oral, and instructional.
• Prove to be teachable and organized with the ability to manage multiple projects/tasks at once; able to listen and follow instructions.
• Prove to be a leader with ability to listen empathically, respond appropriately in emotional situations, and resolve difficult employee and customer related issues in an understanding way with the goal of maintaining relationships.
• Prove to be an effective manager with ability to train employees in standard processes and procedures with the goal of developing other leaders and managers in the retail industry.
• Basic mathematical skills and be able to perform balancing tills and deposits.
  

WORKING CONDITIONS/PHYSICAL FACTORS:

Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%

• Work is primarily indoors. It requires climbing stairs, sitting, standing, bending, and reaching - continuously.
• Requires a sustained level of high energy, stamina, and the ability to move about the store on a regular and ongoing basis – continuously.
• Requires the ability to hear, see, and speak clearly – continuously.

EQUIPMENT/TOOLS USED:

Variety of tools used in the pricing and production process, i.e. pricing guns, steamers, z-racks, clothing racks and displays, forklift, carts, etc.

EDUCATION/EXPERIENCE:

• Two- or four-year college degree in applicable field of study, or equivalent years of experience managing a retail store.
• Five (5) or more years in the retail industry, preferably with Assistant Manager and Sales experience.
• Experience creating pricing policies and managing sales and promotions.
• Experience establishing production standards and processes.

REQUIREMENTS:

Union Gospel Mission is a privately funded 501(c)3 non-profit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and Statement of Purpose. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must:

• Be able and willing to share the Gospel and participate in all of the ministry activities of Union Gospel Mission.
• Subscribe to Union Gospel Mission Statement of Faith and Qualifications for Employment upon hire and continuously while employed.
• Adhere to Union Gospel Mission Employee Handbook.

#UGMUKG

Union Gospel Mission is a privately funded 501(c)3 non-profit, evangelical Christian ministry. Our designated purpose is religious and we are a Christ-centered ministry, which is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position essential in the fulfillment of our ministry and Statement of Purpose. As such, employees must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must:

• Be able and willing to share the Gospel and participate in all of the ministry activities of Union Gospel Mission;
• Subscribe to Union Gospel Mission Statement of Faith and UGM Distinctives upon hire and continuously while employed
• Adhere to Union Gospel Mission Employee Handbook.