Tuition Center Admin & Enrolment Executive

Job Description:

• Handle enquiries from parents and students via WhatsApp, phone calls, social media, and walk-ins.
• Assist with student registration, trial class arrangements, class scheduling, and timetable updates.
• Follow up with potential parents and students to promote courses, trial lessons, and enrolment.
• Support student recruitment and help convert enquiries into enrolled students.
• Explain course details, fees, schedules, and class arrangements to parents professionally.
• Coordinate with teachers on class schedules, attendance, learning materials, and student updates.
• Maintain student records, attendance records, payment records, enquiry records, and class lists.
• Follow up on payments, renewals, make-up lessons, and class changes.
• Support daily centre operations, including front-desk duties and classroom preparation.
• Assist in holiday programmes, promotional activities, trial classes, open houses, and centre events.
• Perform other administrative and operational duties assigned by management.

Requirements:

• Good communication skills in English and Chinese.
• Responsible, proactive, patient, detail-oriented, and well-organized.
• Comfortable communicating with parents, students, and teachers.
• Able to follow up with enquiries and support student enrolment.
• Basic computer skills, including Microsoft Office, Google Sheets, WhatsApp, and simple data entry.
• Good customer service attitude and professional communication skills.
• Sales, customer service, admin, education, or tuition centre experience will be an advantage.
• Able to work on weekends and weekday evenings when required.
• Positive working attitude, punctual, reliable, and willing to learn.