Tuition Centre Admin Executive

Company Overview
Concept First is a Physics and Mathematics Specialist Centre with a fully equipped in-house Physics Lab. We go deep in two subjects and deliver results for secondary and JC students across Singapore.

Job Summary
Join Concept First Learning Centre as an Admin Executive to manage front-line communications, support student enrolment, and maintain smooth centre operations across multiple outlets.

Why join Concept First:

1. A meaningful role with a clear purpose — supporting and enhancing the learning experience of our students.
2. People-first culture where team members support one another to achieve clearly established, aligned goals.
3. Mentoring and coaching from the management team, ensuring every team member receives consistent support and development opportunities.
4. Clear career progression route.
5. Medical and dental benefits upon transition to permanent staff status (after satisfactory completion of the 1-year contract).

Your career progression track

Admin Executive → Senior Admin Executive → Centre Manager → Operations Manager

Job Responsibilities

1. Lead Conversion Support

• Convert walk-in and WhatsApp enquiries into direct enrolment, trial classes or diagnostic consultation sessions.
• Support lead generation campaigns planned by marketing team

2. Administrative and Service Excellence

• Facilitate student onboarding from enquiry to confirmed registration
• Attend to day-to-day parent and student queries via WhatsApp and email
• Execute routine customer communications such as announcements, reminders, follow-ups
• Track class attendance and follow up with absentees and parents

3. Operational Excellence

• Carry out centre opening and closing routines; maintain cleanliness of premises
• Prepare term lesson materials
• Manage centre inventory and procurement
• Data entry

Working Hours

Tue–Fri: 1:00pm–9:00pm (includes 1-hour meal break) — net 21 hrs

Sat and Sun: 8:30am–6:30pm (includes 1-hour meal break), with flexibility to swap shifts between Sat/Sun — net 18 hrs

Total: 39 hours/week

Off Days: Monday and a weekend

Location

Mainly at our Clementi outlet which comprises of 2 physical premise 2 mins walk apart.
Rotation between

449 Clementi Ave 3 #01-261 (Upper Level) S120449

432 Clementi Ave 3 #01-294 S120432

Depending on company needs, may be deployed occasionally to Marine Parade outlet.

Skills Required

Google Drive

Google Doc / Microsoft Word

Google Sheets / Microsoft Excel

Google Calendar

We are looking for a candidate who are

• Good Interpersonal skills
• Organised, meticulous and systematic
• Responsible and takes initiative
• Collaborative and supportive of teammates
• Eager to learn and grow with the role
• Customer-oriented with empathy
• Comfortable communicating with customers either face-to-face or online

Preferred competencies and qualifications

• Nitec and Diploma holders
• 1–2 years of customer service or administrative experience preferred
• Fresh graduates with strong interpersonal and communication skills are welcome to apply

Salary

$2200 - $2800, commensurate with experience.
Attractive sales commission, unlocked upon completion of the 6-month probation period.

Discover More About Us

Learn more about our team and what it's like to work at Concept First https://conceptfirst.com.sg/career