Tuning Lead
Summary
Leads network tuning for 2G/3G/LTE systems in Angola, optimizing performance and resolving customer issues while mentoring teams and driving sales opportunities.
Job Description
o Drive changes in the methods, processes, and guidelines within the customer organization or internally
o Provide technical support in customer discussion, presentation, and workshop
o 2G, 3G and LTE parameter consistency checks, tuning and optimization to improve throughput, Accessibility, Retainability, Mobility etc.
o Handling customer complaints and provide solution with proper explanation report.
o Whole Network parameter audit and to provide recommendation to sort-out inconsistencies
o Necessary feature implementation and recommend parameters settings to better data services
o Participation in development of service portfolio
o Engagement with CxO level at customer end to present project updates, strategic direction, risks, and recommendations for Network improvement programs
o Act as a leader and mentor in day to day operations to provide insights for less experienced colleagues
o Engagement with sales and accounts teams to Drive add-on sales and new business opportunities during the entire process to contribute to increased sales volumes
o Engagement with Managed Services teams to plan and coordinate common activities and develop synergies leading towards common goals
Job requirement
o A minimum of 7 years work experience in RF Design, Initial Tuning & Optimization
o 5 years proven expertise on Tuning for in mature Network
o Knowledge and experience with data collection tools, e.g. TEMs Investigation 13.0
o Statistical and Performance Analysis (Business Object, ENIQ, M2000, NETACT, FACTS, ITK)
o Command Handling, Traffic Observation, and Alarms Management (WINFIOL, CME, MOSHELL, M2000)
o Network Planning and Performance analysis (MAPINFO, MCOM, NEXPLORER)
o Good Knowledge on telecommunication portfolios
Requirements
Skills / Qualification
o Leadership and communication skills
o Ability to interact with customer and identify area of improvement
o Result oriented with focus on product quality and customer satisfaction
o End-user / customer problem investigation and give quick remedies and solutions
o RF Related Small Tools and Macros (Exert, Google Earth, PIANO, MAPSOURCE etc.)
Personal Attributes
o Self-motivated. Ability to work under pressure and learn independently.
o Good presentation, time management and leadership skills & ability to work with diverse backgrounds
o Result oriented with focus on customer satisfaction and project delivery
o Fluent English, written and spoken. Portuguese is a plus