Turf & Utility Service Technician
Bucklin Tractor & Implement Co. (BTI) is looking for a highly motivated Turf & Utility Service Technican to join our team in our Great Bend location. A Turf & Utility Service Technician's primary responsibility is to work on turf and utility equipment; complete necessary paperwork; maintain excellent customer service; maintain a safe working area; participate in service training. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.
BTI is a premier agriculture and farm equipment dealership serving central and western Kansas. Since 1944, BTI has valued the opportunity to create long-term relationships with our customers by giving them the best customer service available.
Essential Job Duties:
- Work on equipment by:
- Properly diagnosing mechanical problems on turf and utility equipment.
- Properly disassembling equipment/components, as needed.
- Repairing components and machinery.
- Properly reassembling equipment/components.
- Reporting any additional work required on equipment to ensure proper operation and safety.
- Complete necessary paperwork by:
- Documenting work done in detail on segments and work orders.
- Turning in documentation in a timely fashion.
- Keeping records required to establish cost of parts and labor charge to customer.
- Maintain excellent customer service relations by:
- Handling customer issues both objectively and tactfully.
- Treating each customer with respect.
- Maintain a safe working area by:
- Maintaining and caring for shop tools, equipment, and vehicles; putting everything back in its designated location.
- Maintaining a clean work area.
- Performing work in a neat and orderly manner.
- Following all safety rules and regulations.
- Using safe practices in performing work assignments.
- Participate in John Deere training courses and other continuing education classes, as assigned.
- Perform related and other duties, as assigned.
Skills & Qualifications:
- Minimum 1-2 years of experience performing mechanical service repairs required
- Ag Tech Graduate or 2 years of John Deere experience preferred
- Ability to perform basic repairs and required maintenance using special tools and equipment, following Technical Manual procedures.
- Proficient knowledge of mechanical, electrical, and hydraulic systems used in the repair of turf and utility equipment.
- Ability to operate vehicles and equipment used for diagnostic purposes.
- Ability to use Service Advisor and perform basic computer functions.
- Proficient oral and written communication skills.
- Ability to lift at least 75 lbs. repeatedly.
- High School Diploma or equivalent experience required; Associates degree preferred.
- Valid drivers license is required.
Benefits:
- 401(k) w/ company match
- Health and Dental Insurance
- Life Insurance
- Paid Time Off
- Company Paid Holidays
- Training and Development Opportunities
- Employee Discounts
- Employee Assistance Program