Turkish-Speaking Customer Support Specialist (Content Creator Support)
Posted
Description
Location: Lisbon, Portugal | On-site (TP Open)
Schedule: 40 hours per week, rotational shifts (24/7 coverage)
About the Role
We are looking for a Turkish-speaking Customer Support Specialist to join a dynamic, international team in Lisbon, supporting Content Creators and Influencers for a world-leading social media and digital platform.
Key Responsibilities
- Provide dedicated support to Content Creators and Influencers across social media platforms regarding subscription management, account issues, technical troubleshooting, and marketing tools.
- Conduct targeted outbound calls when necessary to ensure customer issues are clearly understood and resolved.
- Educate clients on product tools and features to improve overall user experience.
- Identify operational trends and troubleshoot recurring issues for SMB clients.
Requirements
- Native or fluent in Turkish.
- Advanced level of English (at least B2) for training and internal communication.
- Passion for social media, digital advertising, and new technologies.
- Strong communication, problem-solving, and technical troubleshooting skills.
- Valid work authorization for Portugal (EU Member State ID, valid Residence Permit with at least 6 months validity, or valid Temporary Protection Certificate).
- Note: AIMA appointments and AIMA proof of document submission are NOT accepted.
What We Offer
- Competitive salary package + monthly performance/attendance bonus
- Relocation package options available (including accommodation support)
- Private health insurance from day one of contract
- Comprehensive paid training in English
- International work atmosphere and career progression opportunities
Apply
Ready for your next career in Lisbon? Send your CV to ilke.akmaz@cbtalents.org