TurnDown Att

SUMMARY

Provides turndown service to guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Uses the same supply areas and carts as room attendants
• Attendants is given assignment of rooms to be turned down
• Attendant is issued room keys
• Attendant should knock on the door of guest with hand, not key, and announce “Turn Down Service”
• Address guest by Name
• Straightens bedroom and / or parlor
• Empties all waste paper baskets (Trash Removal)
• Dusts if necessary
• Folds Bed Sheets on Right Side of Bed (Side towards the Bathroom)
• Folds and neatly places clothing visibly to the guests
• Pairs shoes and places neatly in same location where guest left
• Turns down bed as directed, places key menu, and remote control on bed
• Places Chocolate or Mint amenity on night stand or desk ( if applicable by Standard)
• If bed has been used during the day– Stretch Bed Linen & Fold– Replace if Stained.
• Replace dirty bathroom linens with clean linens – Unless Guest joins our Environmental Protection Program (Fold and Accommodate)
• Washes and replaces glasses and coasters if necessary
• Resets all toiletries in a neat manner atop high quality Liner – Replenishes if necessary
• Cleans tub and sink, flushes and cleans toilets,
• Close drapes (unless told not to)
• Turn out lights except bed side table lamp
• Leave cart in good condition after you have finished work
• Turn in report and keys at end of shift.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.