Turquoise Trail Host/Hostess

NAME OF ENTERPRISE: Pueblo of Pojoaque Corporate

JOB LOCATION: Hilton Santa Fe Buffalo Thunder Resort

REPORTS TO: Restaurant Manager or Shift Supervisor

DEPARTMENT: Food & Beverage

FLSA STATUS: This is a full-time or part-time, hourly, non-exempt position

TYPICAL WORK SCHEDULE (DAYS/HRS PER WEEK): TBD

JOB PURPOSE: To greet guests and provide quality guest service

ESSENTIAL FUNCTIONS:

• Acknowledges and greets guests
• Assigns guest to table suitable for the size of the group and escorts them to their seats
• Informs server that they have guests
• Cleans work area
• May serve and bus table as needed
• May be required to work in other areas of Food & Beverage as needed

REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):

• Must be at least 18 years of age or older
• Good verbal communication and customer relations skills
• Ability to handle a variety of customer requests and personalities
• Must be people oriented and courteous
• High standards of grooming and hygiene
• Skill in handling customer requests and complaints
• Knowledge of restaurant/dining room policies and procedures and daily menus/specials

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:

• High School Diploma or GED
• Previous FOH restaurant experience strongly preferred

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Casino Restaurant setting
• Shift work; Required to work weekends, holidays and overtime
• Standing/Walking, 100%; may stand or walk up to 4 hours at a time
• Some light lifting may be required, such as moving tables/chairs and bussing cart
• Exposure to cigarette smoke and noise
• Must follow safety precautions and requirements

DISCLAIMER STATEMENT: This job description lists the major duties and responsibilities required of the employee. An employee to perform tasks other than those listed to meet business needs.