TW OCS-TW QRA 2-Customer Quality Service Engineer

1. Coordinate customer quality requirements and targets with factory related departments and cross function team (VOC -voice of the customer),
2. Lead customer regular QSA/QPA self-udit requirements (monthly basis).
3. Lead customer visits and audits. Introduce factory quality process and procedures to customers.
4. Coordinate customer audit plan and customer audit action items with factory cross function team.
5. Independently investigate after sales poor quality incidents at customer side, coordinate detail information with the factory cross function team, generate FA/CA reports (8D), and present with customer until closure.
6. Prepare and submit quality reports as required by the customer (weekly/monthly quality reports) timely.
7. Summarize after sales quality reports for factory reference and continuous improvement plan.
8. Communicate lesson learns with other Liteon OCS.
9. Support NPM team for customer new product qualification.
10. Issuance of RMA numbers for products intended for return to the factory.
11. Coordinate after sales services with the customer in case of on-site re-inspection due to poor quality incidents at customer side.

Requirements

學歷：大學以上