U.S. Based Contact Center Service Design Lead
Summary
Designs and optimizes contact-center member journeys by analyzing data, mapping workflows, and partnering with ops, training, tech, and marketing to improve satisfaction and efficiency.
Delta Defense seeks a U.S. Based Contact Center Service Design Lead to elevate member experiences across our high-volume contact center. In this role, you will map end-to-end journeys, analyze data and feedback, and redesign processes, scripts, and workflows to drive satisfaction, efficiency, and consistency. You’ll partner with Operations, Training, Technology, and Marketing to implement CX solutions, pilot improvements, and scale best practices. Ideal candidates blend deep contact center know…