UAE Nationals Only- RAK Branch- Senior Personal Banking Advisor- RBG -Call Center- Client Experience and Conduct Group

To support internal and external customers over the telephone.

Interact with customers over the phone to understand their banking needs.

Provide excellent customer service to achieve customer loyalty.

Resolve problems over the telephone on the spot.

Clarify and explain procedures and products over the telephone.

Capture and report customer feedback towards continual product development.

• Interact with customers over the phone to understand their banking needs.

• Provide excellent customer service to achieve customer loyalty.

• Resolve problems over the telephone on the spot.

• Convert sales opportunities in order to meet financial targets.

• Clarify and explain procedures and products over the telephone.

• Capture and report customer feedback towards continual product development.

• University Graduate (preferably with some finance / banking or maths component).

• Bilingual.

• 1 - 3 years experience

• Very customer focused

• Computer literate

• Excellent communication skills

• Strong listening skills.