UC Engineer - Voice & IT Helpdesk Support
Salary: ₱40,000 – ₱60,000 per month
About the role
We are seeking a skilled Voice & IT System Support Engineer to join our Australian team. This dynamic, multi-faceted role bridges the gap between Unified Communications (UC) engineering and core IT infrastructure management. If you are a problem-solver who thrives on a mix of PBX deployments, cloud telephony architecture, and general IT operations, this role offers the perfect blend of technical depth and client interaction.
Key responsibilities
UC & Telephony Engineering: Administer, configure, and support Avaya IP Office, Avaya Contact Centre, 8x8, Yeastar, MS Teams, and 3CX PBX deployments.
Deployments & Upgrades: Handle end-to-end PBX setup, SIP trunk configuration, call flow programming, handset provisioning, SIP Porting & Configuration and UC feature enablement.
IT Operations & Infrastructure: Support core IT functions including Microsoft 365 administration, Sharepoint Management, endpoint troubleshooting, and robust backup management.
Security & Monitoring: Maintain email security frameworks (ATP, anti-spam, DMARC/DKIM/SPF) and proactively monitor client systems to pre-empt technical issues.
Client & Vendor Collaboration: Act as a trusted technical contact, providing face-to-face client support, end-user training, and managing vendor escalations.
About you
3+ years in a technical support or UC engineering role supporting enterprise environments
Strong hands-on experience with Avaya IP Office and Avaya Contact Centre, alongside 8x8, MS Teams, Yeastar and 3CX
Deep understanding of VoIP, SIP, RTP, codecs, QoS, LAN/WAN, SD-WAN, VLANs, and firewalls
Experience managing Microsoft 365 (Exchange, Teams, SharePoint) and implementing email security/backup strategies
Excellent problem-solving capabilities paired with a strong customer service focus and sharp communication skills
About us
We deliver cutting-edge communication and IT infrastructure solutions that keep modern businesses moving. We don't just maintain networks; we actively grow them. We pride ourselves on a supportive, growth-focused culture where your technical skills are sharpened daily through diverse projects and formal professional development.
Benefits
Clear pathways to specialise further into UC, cloud infrastructure, or cyber security
Access to comprehensive training programs and funded certification opportunities