UCCE L3 Infrastructure Engineer
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Job Description Description The UCCE L3 Infrastructure Engineer acts as a Subject Matter Expert (SME) in Cisco Unified Contact Center Enterprise (UCCE) systems. This role involves deep-level troubleshooting, solution design input, platform optimization, RCA delivery, and strategic improvements to infrastructure stability. The L3 engineer also provides guidance to L1/L2 teams, participates in project rollouts, and serves as the final escalation point for critical issues. Role Key Roles & Respons…