UK Customer Service Advisor - Night Shifts - Portugal - WFH
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Description
- RESPONSABILITIES:
- Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
- Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information
- REQUIREMENTS:
- Native or near native level of English (UK market support)
- Available to work night shifts
- Available to start on the 30th October
- Highschool Degree
- Microsoft Office Knowledge
- Dynamic and Proactive
- Good communication skills
- Based in Portugal
- Experience with attending customers will be a plus