UKS Senior Field Service Technician

About the Role

UpKept Services is seeking an experienced Senior Field Service Technician to deliver high-quality residential maintenance and repair services on behalf of the homeowner associations (HOAs) and community associations our clients manage. Working under the direction of the Maintenance Director, the Senior Technician handles the most complex work orders, serves as a lead on the ground, and helps train and guide Field Service Technicians across the Charlotte metro area and the wider Carolinas.

UpKept Services is the maintenance and construction division of the Odevo US family of companies. We deliver professional, responsive maintenance solutions to residential community associations across the country. Operating in Charlotte, Tampa, and expanding into new markets, UpKept Services combines skilled field professionals with technology-enabled workflows to raise the standard for HOA maintenance. We take pride in our work, support one another, and are committed to making communities better places to live.

Key Responsibilities

Lead Technician Duties

• Assign and coordinate daily work for Field Service Technicians within your area, prioritizing service-level timelines and community needs.

• Mentor and train technicians in trade skills, safe work practices, work order documentation, and UpKept Services standards.

• Serve as the first technical escalation point for technicians in the field before issues go to the Maintenance Director.

• Model quality, safety, and professionalism on every job site.

• Project oversight on large scale jobs

Work Order Execution

• Respond to reactive maintenance requests within assigned service-level timelines.

• Diagnose and resolve complex issues across plumbing, electrical, HVAC, carpentry, and general repairs.

• Complete work orders accurately in the work order management platform, including labor time, materials used, photos, and notes.

• Identify scope changes and escalate to the Maintenance Director before proceeding with out-of-scope work.

• Obtain customer or community manager acknowledgment on change orders or NTE adjustments as required.

Estimating & Scoping

• Walk community sites to scope repair and improvement projects and document conditions with photos and clear notes.

• Prepare labor and material estimates and support the Maintenance Director on bids and proposals.

• Recommend practical repair options and flag deferred maintenance that could become larger issues.

Multi-Community Coverage

• Cover multiple communities across the Charlotte metro area and the wider Carolinas, adjusting to shifting priorities and service needs.

• Build working relationships with community managers and board members across your assigned communities.

Preventive & Scheduled Maintenance

• Perform and oversee routine inspections and preventive maintenance across community common areas.

• Document findings and flag deferred maintenance items for Director review.

• Support seasonal maintenance programs (e.g., HVAC filter changes, irrigation walkthroughs, lighting checks).

Trade Partner Coordination

• Serve as on-site point of contact for approved trade partners when overseeing subcontracted work.

• Verify trade partner work quality before closing associated work orders.

• Report trade partner performance issues to the Maintenance Director promptly.

Documentation & Compliance

• Log all time accurately in the UKG timekeeping system daily.

• Maintain vehicles, tools, and equipment in clean, organized, and safe working conditions.

• Adhere to all safety protocols, OSHA guidelines, and UpKept Services policies.

• Retain work order records and support documentation in accordance with the company's 5-year retention policy.

Community & Client Relations

• Interact courteously and professionally with community residents, board members, and property managers.

• Represent UpKept Services brand standards in appearance, communication, and conduct at all times.

• Communicate job status updates proactively to the Maintenance Director or community manager as applicable.

Who You Are

You're a seasoned, self-directed tradesperson who diagnoses and resolves issues across multiple disciplines (plumbing, electrical, HVAC, carpentry, and general repairs) and takes real pride in getting it right the first time.

You're organized, accountable, and tech comfortable. You manage a full day of work orders without handholding, log your time and documentation accurately, and know a job isn't done until it's properly closed out in the system.

You lead by example. You enjoy teaching others, raising the standard for the people around you, and show up as a professional in every community, whether you're talking to a resident, a board member, or a property manager.

This position has no formal supervisory responsibilities, but it carries lead technician duties as described above.

Experience & Requirements

• 5+ years of hands-on experience in residential or commercial maintenance, facilities, or a related trade.

• Working knowledge of at least three trades (e.g., plumbing, electrical, HVAC, carpentry, painting), with strength in at least two.

• Demonstrated ability to mentor, train, or guide other technicians.

• Experience scoping repairs and preparing basic labor and material estimates.

• Ability to read and interpret work orders, basic schematics, and scope documents.

• Comfortable using mobile technology for work order management, timekeeping, and communication.

• Valid driver's license with a clean driving record; reliable transportation required.

• Physical ability to lift up to 50 lbs, work at heights, and operate in varying outdoor conditions.

Preferred Qualifications

• Trade certification(s) in HVAC, electrical, plumbing, or related discipline.

• OSHA 30

• Experience working in HOA, multi-family, or community association environments.

• Familiarity with CINC or similar property management software.

• Prior experience as a lead technician or crew lead.

• Bilingual (English/Spanish) a plus in select markets.

Work Environment, Physical Demands & Schedule

This role operates in the field across residential community common areas, outdoor environments, and on-site maintenance settings. Conditions vary by season and location, including exposure to outdoor weather, moderate to high noise levels, and physical work environments.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to stand, walk, and use hands to operate tools and equipment. The employee must be able to lift objects up to 50 lbs, work at heights, and operate in varying outdoor conditions for extended periods.

This is a full-time, non-exempt position based around the Charlotte, Columbia, and Raleigh areas. Typical hours are Monday through Friday; schedule may vary based on community service needs and emergency maintenance requests. Regular travel between community sites across the Charlotte metro area and the Carolinas is required, and a valid driver's license with a clean driving record.