Underwriting Manager (Mortgage Lending)
CAKE Mortgage is a cutting-edge wholesale mortgage lender specializing in Non-QM products. We're redefining the lending experience with innovative programs, streamlined processes, and a commitment to speed and precision. As we grow, we're looking for forward-thinking professionals who thrive in fast-paced, collaborative environments.
The Underwriting Manager is responsible for leading the mortgage underwriting team, overseeing daily underwriting operations, ensuring compliance with company and investor guidelines, mentoring underwriters, and driving continuous improvement in underwriting quality and efficiency. This role requires deep knowledge of Non-QM products, strong analytical skills, and proven leadership experience.
Key Responsibilities
- Lead, coach, and mentor a team of underwriters to ensure strong performance and professional growth.
- Set clear goals, monitor productivity, and conduct performance evaluations.
- Provide training on underwriting guidelines, risk assessment, and regulatory updates.
- Foster a collaborative, high-accountability team culture.
- Ensure the team follows internal underwriting guidelines, regulatory requirements, and compliance standards.
- Conduct audits of underwriting files to maintain accuracy and consistency.
- Manage underwriting pipeline activity and monitor service-level expectations.
- Review and approve timecards and address HR-related team issues as appropriate.
- Handle escalations from team members and sales.
- Monitor and review exceptions within SLAs.
- Monitor and review pre-closing and post-closing quality defects and provide coaching as needed.
- Conduct second reviews and provide coaching and training for new hires.