Underwriting Manager

Job Title: Underwriting Manager

Department: Underwriting

Reports to: Director of Underwriting

Position Summary:

The Underwriting Manager ensures consistent application of the company’s risk appetite across the underwriting unit and serves as a technical and underwriting authority for department staff. Working closely with the Director of Underwriting, this position identifies and implements programs that expand business opportunities, strengthen customer service, and advance innovation. The manager oversees assigned underwriting teams, establishes workload and workflow priorities, monitors production, and supports staffing adequacy and achievement of service standards and departmental objectives. The position also supports the Director in overseeing and developing short- and long-term underwriting projects, strategic initiatives, and organizational goals.

Essential Functions:

• Manages department workflow and monitors daily productivity to ensure proper controls and procedures are documented, maintained and followed.
• Actively participates in recruitment, training and development of support staff.
• Manages staff, tracking performance of each staff member through evaluation of individual production results and in accordance with company policies and procedures.
• Conducts regular and systematic quality control audits for each assigned staff member.
• Provides authoritative guidance to line staff on complex accounts and issues.
• Actively participates in analyzing the overall book of business across portfolios and account sizes, identifying opportunities for improvement and business development through innovative underwriting programs.
• Provides oversight and strategic guidance for innovative technology projects that enhance underwriting operations, improve efficiency and support business objectives.
• Supports and perpetuates the department's emphasis on agency relations to meet sales objectives.
• Ensures compliance with rules and regulations impacting policy contracts and communicates these standards to staff and affected departments.
• Maintains good relationships with agents, insureds, regulatory personnel and company teams.