Unemployment Compensation Quality Assurance Specialist

Who We Are The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs: Cash and Food Assistance Employment Services and Workforce Development Unemployment Insurance Adult Protective Services Child Support Guiding Principles We will be a leader in customer satisfaction. We will have a reputation that attracts and retains talented, diverse, and dedicated employees. We get better at what we do every day. Office of Unemployment Insurance Operations The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc . What You Will Do Employees in this series help protect the agency's integrity by performing operational audits, reviewing documentation, checking for fraud risks, conducting spot checks and assessing training. The work supports the mission to safeguard Unemployment Insurance (UI) programs through proactive detection, prevention, investigation assistance and staff guidance. You will also support fraud investigations by assembling documentation packets for law enforcement when complex cases require external investigation or prosecution. Job Duties Audit staff work, processes and policies. Reviews account actions for fraud indicators and document findings. Writes reports and may suggest policy or procedure changes. Helps develop training and coaching materials, including checklists, job aids, templates and micro-trainings. Completes audit documentation using agency systems and tools. Prepares detailed law enforcement packets for investigations, including histories, audit logs, timelines, screenshots, action traces, notes, correspondence and procedural reviews. Supports supervisors by reviewing daily operations, identifying process gaps, reporting audit trends and assisting with continuous improvement. Recommended Skills Business administration State and federal unemployment laws Auditing principles and techniques Public relations and interviewing methods Supervisory and training practices Quality improvement methods How to gather, analyze and classify information Skills Use of computers and audit documentation systems Information and data analysis Compiling clear, accurate evidence for investigations Intermediate Excel skills, including advanced filtering and data analysis Clear written communication, free of spelling and grammar errors Preparing concise audit reports and law enforcement packets Strong organization and prioritization; able to manage multiple tasks and meet deadlines Handling sensitive and confidential inquiries professionally Strong critical thinking and appropriate escalation of findings Maintaining confidentiality and integrity in all audit and investigative work Additional Information Location This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address. Columbus Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215 Akron Ocasek - 172 S. Broadway Street, Akron, OH 44308 Dayton - 6680 Poe Avenue, Dayton, OH 45414 Travel Travel required, as needed. Must provide own transportation or, in order to operate a state vehicle, you must have a valid drivers license. Pay Information Starting salary for non-state employees will be the Step 1 of pay range 12. The current pay table can be found here: E1 Exempt Pay Schedule These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. Background check information The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration