Unified Communications and Collaboration Engineer L2

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us!

Right now, we are looking for a Unified Communications and Collaboration Engineer L2 to integrate our internal team.

Your responsibilities include:

• Deliver reliable, compliant, and responsive UC operations across the client’s collaboration and telephony estate.
  
• Execute monitoring, incident response, user support, and routine operational activities within agreed SLAs and regulatory requirements.
  

You must have:

• Minimum 3 years’ hands-on experience in UC support or IT operations, ideally within a managed services or financial services environment.
  
• Strong technical troubleshooting skills across Microsoft Teams, Exchange Online, SharePoint, OneDrive, and collaboration tools.
  
• Experience with ServiceNow (incident, request, and CMDB modules).
  
• Familiarity with VoIP concepts and basic telephony troubleshooting.
  
• Understanding of AV and meeting room systems at an operational support level.
  
• Effective communicator with strong written and verbal English skills (B2 or higher).
  
• Microsoft 365 Certified: Teams Administrator Associate (or working towards).
  
• ITIL Foundation certification (or equivalent).
  

We value:

• Previous experience within a managed service provider or telecommunications environment serving financial services clients.
  
• Experience with Exchange Online administration and hybrid deployments.
  
• Understanding of SIP trunking and Session Border Controllers at a conceptual level.
  
• Experience with collaboration analytics tools (Power BI, Teams CQD).
  
• Understanding of Microsoft Copilot.
  
• Knowledge of DORA, FCA, or PRA regulatory frameworks.
  
• Basic PowerShell scripting for Teams and Exchange operational tasks.
  

We offer:

• Regular professional development;
  
• Health insurance, with family package;
  
• Office facilities for meals and snacks;
  
• Regular teambuilding programs;
  
• Friendly workplace.
  

Workplace: Lisbon - Hybrid