Unit Coordinator - Front End Nights (Sun-Tue, Every other Wed)
Posted Updated
Summary
A full-time nights administrative role (Sun-Tue plus every other Wed) at a behavioral health crisis care facility in Tucson, AZ. The Unit Coordinator handles patient registration and insurance verification, manages records in the EHR, answers phones, tracks unit census, and supports clinical staff with discharges, meals, supplies, and front-desk security.
We’re not just behavioral health people—we’re crisis people.
Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.
Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.
Our values shape our decisions, define our culture, and foster continuous learning and growth.
We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.
We are on a mission to change the face of behavioral health. Help us save lives and make a difference.
Earn More with Shift Differentials
Maximize your earnings with additional hourly pay:
- +$2/hr -> Monday-Thursday Nights
- +$3/hr -> Friday-Sunday Nights
- +$2/hr -> Saturday-Sunday Days
What You'll Do:
The Unit Coordinator provides administrative and clerical support of clinical services. Oversees the individual registration process, insurance verification, answering phones, general office projects, tracking of unit census, and coordination with clinical staff to ensure efficient functioning of the unit.
- Registers individuals for services, including verification of eligibility, enrollment with the RBHA, and/or confirmation of other third-party insurers. Collects appropriate authorizations and release of information documents. Schedules appointments (if applicable).
- Works collaboratively with the clinical team and communicates any concerns regarding an individual in crisis's presentation (psychiatric or medical) to the appropriate discipline.
- Greets and receives visitors. Maintains security by following procedures: monitoring logbook, issuing visitor badges.
- Oversees episode of care in Electronic Health Record (EHR) with accuracy and efficiency.
- Coordinates the discharge of patients with other inpatient facilities and within the electronic health record.
- Obtains clinical records/documents as requested. Communicates information to physicians, nurses, and clinical team members. Coordinates with other providers to assist with the discharge and/or transfers.
- Assists with Title 36 process. Liaison to all departments and is the key communication link between multiple disciplines associated with individual care and the smooth functioning of the unit.
- Coordinates the ordering of patient meals, equipment, and maintains unit supplies necessary for daily activities.
- Promotes a welcoming environment with excellent customer service. Serves as a resource to families, visitors, and vendors.
- Answer incoming calls, provide information, transfer calls and/or take messages as necessary.
- Performs all other duties as assigned.
What You'll Bring:
- High School Diploma or equivalent
- 1 year of exceptional service customer service-oriented work experience
- 3 years of clerical experience
- Current Notary or have the ability to become a notary within the first 90 days.
- Must be able to perform Safe Clinch patient restraint techniques
-
The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment
-
State of Arizona Level 1 Fingerprint Clearance Card
It would be great if you had:
- Previous behavioral health experience
What We Offer:
Full-time only:
- Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
- CHS pays for Basic Life, AD&D, Short and Long-Term Disability
- Voluntary Life insurance option for employees and their families
- Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
- Flexible Spending Accounts (health care and dependent care)
- 401k company match after 6 months (50% of deferrals up to 6% of compensation)
- Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
- Company‑paid parental leave available to eligible employees
All employees (Pool, Part-time and Full-time):
- Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
- After 90 days, you are auto enrolled in the 401k Plan
Connections Health Solutions is proud to be a Second Chance Employer.
EEO Statement
Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.
Recruitment Fraud Warning
Connections Health Solutions has been made aware of individuals impersonating our recruiters and issuing fraudulent interview invitations and job offers.
Please note:
- Official communications come only from an email address ending in @connectionshs.com.
- We will never extend an offer without completing our formal interview process.
- We will never ask candidates to pay fees, purchase equipment, or send money as part of the hiring process.
If you receive a suspicious communication claiming to represent Connections Health Solutions, please contact myRecruiter@connectionshs.com to verify its authenticity before responding.
As published by greenhouse · 36 questions · 5 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (11)
- Preferred First Name optional
- Legal First Name
- Legal Last Name
- Address 1
- Address 2 optional
- City
- Zip Code
- How did you hear about us? optional
- Why do you believe you are the best candidate for this position? optional
- LinkedIn Profile optional
- Were you referred by a Connections Health Solutions employee? If yes, please add the employees full name, location, and position.
Pick from a list (18)
- State
- Are you legally authorized to work in the U.S.?
- Do you now, or will you in the future, require immigration sponsorship for work authorization (e.g., H-1B)? (if hired, verification will be required consistent with federal law.)
- Many positions with Connections Health Solutions require that you be at least 18. Are you at least 18 years old?
- How many years of experience do you have in behavioral health or healthcare industries?
- The minimum requirement for this position is a High School Diploma/GED. Please choose your highest education level achieved:
- Have you previously worked for Connections Health Solutions?
- Are you a current Connections Health Solutions employee?
- Do you have any relatives employed by this organization?
- Are you comfortable working in a Crisis/Stabilization environment that utilizes seclusion and restraint techniques?
- We will be serving both the youth and adult population. Are you comfortable working with Youth?
- This position requires an Arizona Level I Fingerprint Clearance Card. Do you have or are you able to obtain a valid Arizona Level I Fingerprint Clearance Card?
- Do you currently hold an active Notary Public commission? If not, are you willing and able to complete the application and state exam (such as the Arizona Notary Exam) to become a notary within your first 90 days of employment?
- If you are offered a position and accept the job, you will need to begin your pre-employment next steps (Medical Examination and Background Screening) within 48 hours of your acceptance. Are you able to comply with this requirement?
- You must be able to pass the following background checks. We look at misdemeanors and felonies. Are you comfortable with us proceeding to the next step if offered a position? (Child Abuse Clearance, FBI Criminal Background Check, State Police Criminal Record Check, and Level 1 Fingerprint clearance card)
- Are you currently involved in any proceeding that could affect your license or certification? optional
- I would like to receive updates from a recruiter about this job via SMS. Please answer with Yes or No.
- Connections Health Solutions (CHS) will use your personal information to manage the hiring process, including evaluating your application and conducting interviews. Your data may be shared with our applicant tracking system provider (Greenhouse Software, Inc.) and, if applicable, transferred to the United States. Your information will be handled in accordance with applicable privacy laws, and you have rights regarding access, correction, and deletion of your data.
Written answers (5)
- Please describe your 3+ years of administrative experience, specifically highlighting any duties involving complex scheduling or record management?
- What Electronic Health Record (EHR) systems have you used, and how would you rate your proficiency in maintaining digital patient files?
- List any work related certifications or licenses you currently possess. Include the type of license, the license number, and the state issued. optional
- What excites you about working for Connections Health Solutions?
- PROFESSIONAL REFERENCES List two references. One professional and one personal (other than those listed as current/former supervisor) that we may contact. optional
Attachments (2)
- Please attach copies of proof of education to your profile. optional
- Please attach copies of any certifications you hold to your profile. optional