Unit Director

Primary Function

The Unit Director provides leadership and operational oversight for an assigned BGCT standalone Club facility, ensuring a safe, welcoming and high-quality Club Experience. This position is accountable for daily Unit operations, facility and regulatory readiness, staff leadership and development, membership engagement, program quality, resource stewardship and continuous improvement. The Unit Director builds strong relationships with families, school districts and community partners to support member success.

Unlike a school-based Site Director, the Unit Director has direct oversight of a standalone Club facility, comprehensive membership administration, applicable licensed program requirements and multiple service and transportation transitions where offered.

Key Roles (Essential Job Responsibilities)

Club Safety, Facility and Regulatory Readiness

• Maintain active supervision, appropriate staffing ratios, Safe Passage and authorized pickup/dismissal practices; lead emergency preparedness, drills and incident response.

• Oversee facility readiness, including routine safety checks, security, emergency equipment, maintenance reporting and clean, safe indoor and outdoor environments.

• Maintain required licensing, staff and program documentation; coordinate inspections and assessments; promptly address or escalate safety and compliance concerns.

• Coordinate safe member transitions across before-school, after-school, school-day-out, summer and transportation services, as applicable.

Membership and Family Experience

• Oversee accurate enrollment, eligibility, attendance, renewals, fees, financial assistance and applicable subsidy documentation in MyClubHub and other required systems.

• Monitor attendance, participation and retention; identify barriers and work with families and BGCT leadership to improve access and engagement.

• Build positive family relationships, communicate proactively and respond professionally to questions, concerns and member needs while maintaining confidentiality.

Program Quality and Youth Outcomes

• Lead intentional, inclusive and developmentally appropriate programming aligned with BGCT priorities, BGCA quality practices, supportive relationships and youth voice.

• Oversee program planning, implementation and evaluation across applicable service offerings; coach staff in positive behavior guidance and effective youth development practices.

• Use ADA, retention, observations, member and family feedback and youth outcome data to guide site-level improvement strategies.

People Leadership and Resource Stewardship

• Supervise, schedule, onboard, coach, evaluate and develop assigned Unit staff, including the Unit Assistant; establish clear expectations and accountability.

• Build a positive team culture through regular feedback, professional development, recognition and timely performance support in collaboration with Club Operations leadership.

• Oversee staffing coverage, timekeeping and payroll documentation, purchasing controls, supplies and budget tracking within approved guidelines.

School District and Community Relationships

• Maintain intentional relationships with school district leaders and personnel to coordinate student transitions, learning supports and family engagement.

• Cultivate community partnerships and connect members and families with opportunities and resources that advance youth development.

Additional Responsibilities

Participates in leadership meetings, required training, safety initiatives and organizational projects; performs other related duties as assigned by the supervisor.