Unit Head, Quality Assurance & Analytics, E-Business Operations
Posted Updated 4
views
HIRING
Unit Head, Quality Assurance & Analytics, E-Business Operations | Access Bank Plc
📍 Location: Lagos
Job Type: Full-time
Work Mode: Onsite
Job Field: Data, Business Analysis & AI
About the Role
Lead quality assurance and analytics activities within E-Business Operations, ensuring compliance with internal controls, risk management standards, and operational excellence.
Key Responsibilities
- Implement and monitor quality assurance metrics and reviews
- Ensure compliance with internal controls and risk management practices
- Prepare and present quality assurance reports to management
- Coordinate team meetings and training sessions
- Drive process improvement initiatives to enhance customer experience and efficiency
- Supervise GL reconciliation checks, spot checks, and process audits
- Monitor adherence to regulatory and internal SLA timelines
- Mentor QA team members and support audit reviews
Requirements
- First Degree in any discipline with a minimum of Second Class Honours
- Minimum of 6 years relevant experience
- Master’s degree and professional certification are added advantages
- Knowledge of E-business operations, core banking systems, and digital banking platforms
- Proficiency in Excel, SQL, and BI tools
- Strong analytical, leadership, communication, and problem-solving skills
How to Apply
📧 Apply via: https://jobs.workable.com/view/fqfFZDYWuLodrqsU2aASbH/unit-head%2C-quality-assurance-%26-analytics%2C-e-business-operations-in-lagos-at-access-bank-plc
