Unit In Charge Operations

Our story:

Aster DM Healthcare Limited is amongst one of the largest private healthcare service providers operating in GCC and an emerging healthcare player in India. With an emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across healthcare through our 29 hospitals, 120 clinics, and over 371 pharmacies in 7 countries including India. Our core strength lies in our 25,000 plus dedicated employees spread across the globe. We strive to create an environment where we share ideas, support each other, and celebrate our successes.

Your role:

The pharmacy unit in charge will oversee all aspects of the pharmacy operations and enhance the profitability of the pharmacy. The role will also administer the team in the unit, maintain and monitor the display and merchandising standards of the unit, as well as adherence to QC standards and all other regulatory standards of the pharmacy unit by means of effective administration and coordination with various departments and staff following set standards and monitoring the stock of the unit.

Your responsibilities:

• Promote in-house brands, visit nearby doctors on a regular basis, and execute various marketing strategies in consultation with the respective area manager regularly so that the unit achieves gross profit target along with other targets.
• Update and send reports to the manager/assistant manager of operations on local market conditions, competitors' activities, and related events.
• Monitor the overall operations of the unit and ensure that the SOPs and other regulatory procedures are adhered to, including QC and DSES standards.
• Plan and supervise management of inventory of the store by regular monitoring, stock taking, and coordinating with the purchase department.
• Consult with respective area manager to bring in the best product mix for the unit and administer strict compliance to “target zero” expiry drive.
• Impart on the job training to the team to improve their performance level and increase morale.
• Monitor and follow quality control and DSES standards in the unit by administering that all members follow all standard protocols.
• Monitor and administer unit opening and closing hours, create duty roster for the staff in the unit, and monitor discipline in the unit.
• Dispense medicines efficiently by advising regarding drug interactions and effects, medication brands, etc.

Education & experience:

• Bachelors/Masters in management, business, marketing, or any relevant field.
• 4 years of experience in retail/operations.
• Proven experience in pharma retail.
• Strong product knowledge.

Competencies:

• Fostering innovation: Drives a culture of continuous improvement and institutionalizes best practices by sponsoring processes and systems.
• Delivering patient excellence: Strives for service excellence to ‘treat customers well’ by displaying an understanding of their requirements, delivering value, and by communicating keeping in mind the customer’s perspective.
• Driving collaboration: Establishes open and trusting relationships to drive cross functional synergy, focus on achievement of collective results, and respect for diversity.
• Driving results: Displays perseverance and resilience to deliver high performance. Displays accountability for results and takes timely decisions evaluating relevant sources of information.

Our benefits & culture:

At Aster we care. We strive to create meaningful and purposeful experiences for our employees. As part of our team you can contribute to giving back to society. Around the world we employ discoverers and encourage bold innovators.

Aster DM Healthcare is an equal opportunity employer. We embrace diversity and respect differences that lay the foundation for encouraging creative ideas, cohesive teams, and fostering values and experiences. Our brand's promise of "We'll treat you well" deeply resonates with our employees and the communities we serve.