Unit Manager - B2C COE & DS/Senior Unit Manager - B2C COE & DS

The position is responsible for managing and enhancing Partner Portal web journeys by.

• Requirement gathering and documentation
• Product manager for building and supporting the Partner Portal Web Journey
• Understand business requirements, customer journey gaps and digital platform enhancement needs from business stakeholders.
• Understand Compliance (RBI, CAS, outsource Compliance) requirements / Adherence applicable to Partner journey's and solution along with business, IT, Partner experience , Compliance stakeholders.
• Prepare BRDs, user stories, process flows, screen-level requirements and acceptance criteria for assigned initiatives.
• Maintain requirement trackers, dependency logs and version control for all assigned product changes.
• Coordinate requirement walkthroughs with Technology, Design, Analytics, Compliance teams.
• Product delivery and execution support: Support in delivery of Web product features from requirement finalization to go-live.
• Drive governance, gap assessments, and compliance reviews to ensure ongoing regulatory adherence across partner platforms and processes.
• Track project milestones, sprint progress, open dependencies, issue closures and delivery timelines.
• Coordinate with IT and cross-functional teams to ensure scope clarity, timely clarifications and execution discipline.
• Highlight risks, deviations and blockers proactively for governance and escalation
• Partner Data analysis and creating PowerBI reports and publishing MIS
• UAT, defect and release governance: Prepare UAT scenarios, test cases and validation checkpoints basis approved requirements and journey flows.
• Coordinate UAT execution with business users and ensure defects are logged, prioritized and tracked to closure.
• Validate fixes, maintain defect tracker and support go-live readiness sign-off documentation.
• KPI monitoring and post-live tracking: Track post-live performance for assigned journeys including traffic, leads, funnel conversion, drop-offs and feature adoption.
• Coordinate with Analytics teams for dashboard validation, data accuracy and metric-level insights.
• Prepare periodic performance updates and share actionable observations with PO Lead.
• Support improvement backlog creation based on Partner behavior, KPI trends and business feedback.
• Partner journey and UI/UX coordination: Work with DCX/UI-UX teams to review screen flows, wireframes, content and Partner communication for journeys.
• Identify Partner friction points and recommend practical journey improvements to improve completion and conversion.
• Stakeholder coordination and governance reporting: Coordinate with Business, PMG, IT, Analytics, Design, Compliance teams for assigned initiatives.
• Prepare project status notes, meeting minutes, action trackers, issue logs and governance updates.
• Ensure timely follow-up and closure of action items across stakeholders.

• Recommendation on UAT test coverage, defect severity and readiness inputs for release sign-off.
• Recommendation on requirement clarifications, scope observations and execution dependencies.
• Identification of journey improvement opportunities based on KPI trends, customer feedback and UAT observations.
• Escalation of unresolved issues, delayed action items and critical defects to PO Lead.

• Capturing clear requirements and managing frequent changes without impacting committed delivery timelines.
• Coordinating with multiple stakeholders for timely clarifications, UAT support and defect closure.
• Ensuring quality UAT execution and release readiness across multiple App and Web journeys.
• Maintaining accurate KPI tracking and providing actionable insights after go-live.

• Graduation in Engineering, Technology, Management, Business or related discipline.
• Post-Graduation / MBA preferred but not mandatory.

• Minimum 4 - 8 years of experience for Manager in Digital Product, Project Delivery, Business Analysis, UAT or Digital Platforms.
• Experience in BFSI / FinTech / Digital Lending / Consumer Platforms preferred.
• Strong understanding of requirement documentation, UAT management, release governance and digital journey monitoring.
• Ability to coordinate with cross-functional stakeholders and drive action closure within timelines.

• Demonstrated ability to lead cross-functional discussions, stakeholder alignment, governance reviews, and solution implementation for compliance-driven programs.
• BRD/user story preparation, process mapping, UAT execution, defect tracking, release readiness, KPI monitoring, dashboard validation, App/Web customer journeys and stakeholder coordination.