Unit Manager - IT/Senior Unit Manager - IT
Posted Updated
Description
Job Summary
To design, develop, configure and support ServiceNow TPRM and GRM/GRC module requirements, including custom application development, integrations, workflow automation, reporting and production support, while ensuring secure, scalable and compliant platform delivery.
Responsibilities - Develop and configure ServiceNow TPRM and GRM/GRC module features under guidance based on approved functional and technical requirements.
- Build and enhance workflows, business rules, client scripts, script includes, UI policies, notifications, scheduled jobs and basic data models as required.
- Support integrations using REST/SOAP APIs, import sets, transform maps and other approved integration methods as per technical design.
- Use Java development experience to understand application logic, APIs, integration patterns, debugging, reusable coding practices and technical problem solving.
- Work with functional and technical teams to convert user stories into configuration/development tasks, unit testing evidence and deployment support items.
- Support SIT/UAT, defect fixing, production issue analysis, release validation and post-go-live support for ServiceNow compliance and risk workflows.
- Maintain technical documentation, configuration records, unit test evidence and deployment notes for ServiceNow platform changes.
- Follow coding standards, security guidelines, role-based access control, audit trail requirements and change management processes.
- Role grade: GB03/GB04; relevant experience: 3-5 years; primary scope includes ServiceNow TPRM and GRM/GRC module configuration, development support, unit testing, defect fixing and production support.
- Expected to handle assigned user stories, enhancements, defects, UAT support items, documentation and release support activities in parallel.
- Understanding TPRM, risk, compliance and audit process requirements and converting assigned items into maintainable ServiceNow configurations.
- Learning platform best practices while supporting custom development and maintaining upgrade-compatible configurations.
- Ensuring data quality, access control, integration reliability and audit readiness across assigned workflows.
- Resolving assigned defects and production issues within agreed timelines while coordinating with functional, technical and support teams.
- Educational Qualifications - Graduate degree in Engineering, Computer Science, Information Technology, Information Systems or equivalent. ServiceNow CSA certification will be preferred; CAD or CIS-GRC/IRM exposure will be an added advantage.
- Experience - 3-5 years of total IT experience with hands-on development/configuration experience in ServiceNow or related enterprise workflow platforms. Exposure to ServiceNow TPRM, GRM/GRC, IRM, risk, compliance, audit or vendor risk processes will be preferred.
- Core Functional / Technical Skills - ServiceNow scripting, Java development experience, JavaScript, basic Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, Workflow, ACLs, notifications, scheduled jobs and debugging.
- Additional Skills - REST/SOAP API concepts, JSON/XML, import sets, transform maps, data loads, reports and dashboards. MID Server understanding will be an added advantage.
- Behavioral Competencies - Basic understanding of third-party risk management, governance/risk/compliance workflows, control testing, issue management, policy compliance, audit process and IT compliance controls.